For four decades, M&S EAP has been committed to our purpose of advocating for the health and well-being of your employees so that you can focus on the core functionality of your brand or business.

Since contracting with our first client in 1983, we’ve been thrilled to expand to serve thousands of employers and hundreds of thousands of employees across Canada, the United States and Mexico. In 2016, M&S EAP joined Pyramid Healthcare, Inc., the largest behavioral healthcare organization in the state of Pennsylvania.

While our network has grown exponentially over the last four decades, we’ve stayed true to our promise to deliver premier client support 24/7. When you work with M&S EAP, you can rest assured that your people are in good hands.

Our Mission

Our mission is to provide excellent customer service to each employee in their area of need, producing a healthy and engaged workforce for our corporate clients.

Core Values


Unwavering commitment to the Pyramid Healthcare mission: to always provide exceptional care and support to those we serve.


Steadfast, team-focused approach; working together to achieve excellence.


Genuine, compelling and relentless desire to improve lives.


Every behavior with others is always honest, transparent and ethical.

Personalized Employee Assistance Programs

Designed for You.

How can Employee Assistance Programs help your business?

At M&S EAP, your success is our passion. While our programs are tailored specifically to the unique needs of your business and employees, you can find more information about the types of services we offer here.

Our industry-leading employee assistance packages are proven to keep your employees happier, healthier and more productive. Here are some examples of ways M&S EAP can make that happen:

Improve employee productivity

Coping with major life stressors like divorce, illness, moving, death or financial problems can be all-consuming. Even the most engaged employees can’t help but bring their worries to work when wrestling with these kinds of challenges. Research from global consulting firm WTW found that 57% of stressed-out employees reported feeling less productive and engaged while at work.

Increase employee retention

Even a single employee turnover can cost the employer between 50% and 150% of that employee’s yearly salary. Fortunately, Substance Abuse and Mental Health Services reported that EAPs contributed to a 35% reduced employee turnover from company to company. Greater employee retention means more money stays where it should.

Encourage employee wellness

More than 80% of businesses who contract with employee assistance programs identify a positive correlation between EAP benefits and overall employee wellness.

Reduce employee absenteeism and sick leave

Unexcused absences cost companies billions of dollars each year through a combination of lost productivity, wages, diminished quality of goods or services and extra management time. Whether employees are dealing with sickness, family issues, substance abuse or other serious issues, support from an EAP can place a large portion of those profits back into your pocket on a yearly basis.

Lower the risk of workplace violence

Employee assistance programs help employees address professional and personal problems alike. EAPs help de-escalate high-risk situations, addressing issues before they manifest in negative ways.

Decrease worker’s compensation claims

Whether it’s a financial, family, mental or behavioral issue, employee assistance programs help decrease workers’ compensation claims by increasing proactive care.

Read our client testimonials to learn more about the ways that working with M&S EAP has benefitted our current clients’ employees and businesses. Contact us to learn more about how we can help you succeed.