As a broker, you’re constantly investing in people, helping clients and employees succeed and maintain quality of life both inside and outside of the office. You’ve committed yourself to a lasting mission – pairing these individuals with resources that can help them face life’s challenges and navigate conflicts in the workplace and at home.

At M&S EAP, we work closely with brokers to fulfill clients’ ever-changing needs as they arise. From hiring to professional development training, substance use therapy to relationship counseling, elder care support to adoption assistance, we’re committed to benefitting the whole person. We closely align ourselves to your needs by learning your industry and crafting personalized solutions to give your business a competitive edge.

Here are the reasons why more than 98% of our clients choose to renew their contracts with M&S EAP year after year:

Rapid response time

We pride ourselves on prioritizing a same-day response to all inquiries and requests for proposals (RFPs). We understand that as you make informed decisions on behalf of your clients, you may have questions and objections for us to address. By responding to requests within hours, not days, we strive to make your decision-making process easier.

While most clients are seen the same week they reach out for assistance, crisis situations are always escalated to receive immediate attention.

Less stress

We share your passion for employees’ well-being and overall success. We know that you take your clients’ pain points, conflicts and concerns to heart. In today’s high-stress environment, we believe employee assistance programs need to reach beyond the scope of what a Human Resources department typically handles to be effective at increasing well-being.

At M&S EAP, we put relationships first. We’re accessible and available to provide trusted solutions 24/7/365. You can rest assured that your clients are in good hands.

“White glove service” at competitive prices

Our plans aren’t one-size fits all and can be tailored to fit the unique needs of the individual client. In addition, need-based plans are available. Despite competitive, employee-preferred pricing, clients won’t sacrifice on quality of service.

Calls and chats are answered by live and certified professionals, not an automated system or call center. We’re here to handle each client, employee and inquiry with care, delivering the highest level of service in a timely manner.

High rate of utilization

Employee benefits are always top-of-mind at M&S EAP. Keeping a pulse on your industry and staying attuned to the needs of your clients and their employees informs our offerings to ensure our services are relevant and useful. Each client is paired with a dedicated Client Solutions Specialist to serve as a single point of contact who understands your business and can connect you with the right resources.

On average, the utilization rate of EAP services among our current clients is 17%.

Get Started with a Personalized EAP

Which EAP model is best for you?

While each and every one of our services is fully customizable, we offer three levels of service: Gold, Platinum and Diamond. Regardless of plan level, all clients have access to a live person 24/7/365, helpful resources for work/life topics such as stress management and financial education, an online library of virtual trainings and more. More detail about the types of services we offer is available here.

For specific questions about M&S EAP benefits, or to learn more about how we can craft a personalized plan for your client, please contact us directly at (800) 543-5080.