At M&S EAP, we’re committed to going the extra mile to deliver personalized, responsive customer service. Our goal is to help identify and resolve any issues that may be interfering with the success, performance and overall morale of your employees. We deliver a comprehensive service that covers employees as well as any individuals residing in their homes.

Our employee assistance services fully integrate with your human resources functions to better help you successfully address and solve workplace issues. In addition, we can assist employers in addressing personnel issues that may be interfering with an employee’s ability to perform to their fullest potential. One of our trained, dedicated Client Solutions Specialists connects members with professional counselors or other resources as needed.

Counseling services

Working with a counselor has many benefits for employees, including improved mood and mental health, better communication in personal and professional relationships, higher self-esteem and resilience.

Covered employees and household members have access to face-to-face, virtual or telephone counseling sessions with a licensed clinician on a variety of topics and issues.

Sample counseling topics include:

  • General mental health
  • Stress and anxiety
  • Depression
  • Grief and bereavement
  • Family/marital
  • Children’s issues
  • Behavioral issues
  • Elder care issues
  • Financial wellness
  • Substance use and addiction
  • Domestic violence
  • Work-related
  • Retirement concerns
  • Outplacement services
  • Health-related

Counseling sessions are renewable and can be accessed individually or combined to address family-related issues.

Personalized Employee Assistance Programs

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Work/life services

24/7 live chat with a human

Our online live chat feature is accessible to covered individuals 24 hours a day, 7 days a week, 365 days a year. A real person – not a computer, robot, or artificial intelligence – is always just a click away to provide personalized guidance and assistance with work/life issues.

Elder care counseling

According to the Family Caregiver Alliance, more than 1 in 6 Americans are currently juggling a full- or part-time job alongside caring for an elderly or disabled family member, relative or friend. At M&S EAP, we understand that elder care responsibilities can greatly impact the lives of employees and their families. M&S EAP provides access to telephone-based counseling sessions with elder care experts, in which covered employees can seek guidance with navigating home health care, long-term care, rehabilitation, hospice, estate planning, Medicare and insurance and more.

Financial wellness services

According to a 2022 survey by financial wellness company BrightPlan, 72% of employees report feeling stressed about their finances. Unfortunately, this stress affects workers’ mental and physical health – and, in turn, their productivity at work.

To help foster financial wellness and mitigate financial stress, M&S EAP offers the following financial wellness services to covered employees:

  • Financial coaching hotline
  • Debt and budget counseling
  • Credit report reviews
  • Home ownership education
  • Identity theft solutions
  • Debt management plans
  • Foreclosure prevention counseling
  • Online educational resources

Our financial wellness services are provided by certified experts in the field.

Community resource referrals

Sometimes, help with the issues we’re facing may be available in our local communities, but we may not be aware of how to access assistance. Our counselors or Client Support Specialists can refer employees and members of their households to relevant community resources as needed.

We’ve connected members with the following community support resources:

  • Housing resources
  • Support groups
  • Veteran’s services
  • Education resources
  • Food banks
  • Discounted services

Through community resource referrals, we strive to support employees and their families as they find stability in an uncertain world.

Library of web-based work/life resources

Through a customizable, web-based Work/Life Resource Library, covered employees have access to virtual resources such as articles, quizzes, self-assessments, calculators, videos, webinars, trainings and tip sheets related to the following topics:

  • Relationships
  • Resiliency
  • Health and wellness
  • Budgeting and financial wellness
  • Identity theft
  • Trauma-based services
  • Family
  • Stress management
  • Personal and professional growth

HR Workplace services

When you invest in your employees, they will invest in your business by bringing their best selves to work. HR Workplace services are included as part of every M&S EAP plan.

Hire right the first time

By creating a superior job benchmark, you are setting your organization up for a successful hire. Our benchmarking process takes into account the intangibles of a job and its candidates to allow you to select the individual who will fit best, reducing turnover and increasing engagement.

Refine emotional intelligence

Emotional quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate a high level of collaboration and productivity. With EQ training, you will develop the skills and knowledge to better understand yourself, your staff and your customers. This skillset helps you to manage their expectations and, ultimately, meet their needs.

Blueprint for success

Through our tools and services, we can provide an understanding of an individual’s talents through multiple avenues: behaviors, competencies and driving forces such as cultural motivators. Understanding strengths and identifying areas for improvement leads to personal and professional development and a higher level of job satisfaction, engagement and productivity.

Measuring stress

Stress costs organizations more than $300 billion in lost productivity and medical costs each year. Tackle stress in your organization head-on to increase productivity and employee engagement.

Organizational development surveys

Keep your fingers on the pulse of your organization and employees through our organizational development surveys, measuring employee engagement, customer/client satisfaction and more. We brainstorm and consult directly with you to create a customized survey designed to capture data for every need.

Training

M&S EAP provides on-site and virtual trainings on a variety of topics, including:
• Communication
• Team building
• Conflict management
• Resiliency
• Leadership
• Stress management
• Chemical dependency
• Wellness

We’re continuously updating and adding new programs to reflect current trends. Reach out to us for the most up-to-date information.

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Additional services may be available

M&S EAP benefits vary by employer. For specific benefit information, please contact us directly at (800) 543-5080. We are happy to explain our services and your benefit information.

Your success is our passion

Our customer service system has been forged over decades to ensure stability, continuity and success. Regardless of which M&S EAP plan level you choose, members have full access to white-glove service and support. Our goal is to ensure members feel cared for and dignified, with the knowledge that they can reach out for assistance with any personal or professional concern that may arise.

To learn more about how we can help, contact us online or call (800) 543-5080.